Your Guide to Getting PurinaCare® Pet Health Insurance

Using your PurinaCare® Pet Health Insurance coverage may be easier and more convenient than using your own health insurance. Just follow these simple steps:
Step 1

Pick a Plan

Choose whether you want the Protect accident only pet insurance plan, the Preferred plan with accident and illness coverage or the Premium plan, which includes preventive care coverage. Plan Overview.
Step 2

Enroll Online

You can sign up for pet health insurance online or over the phone by calling 1-800-661-3199.  
Step 3

Receive Your Welcome Packet

Once your pet is set up with a pet health insurance policy, you'll receive your welcome package with your policy documents and terms of conditions in about 7-10 days.
Step 4

Start Using Your Pet Insurance Coverage

Preventive care, if you’ve selected it in your policy, is covered as soon as your policy becomes effective. Pets must be at least 8 weeks of age to be eligible for coverage. Accident coverage begins 48 hours after enrollment and illness coverage begins 14 days after the effective date of your policy.
Step 5

Use Your Choice of Veterinarian

Print out a claim form and visit any licensed veterinarian in Canada when your pet requires care. Have your veterinarian fill out the designated sections, you fill out the rest. Pay the entire bill, and keep your receipt.

Step 6

Submit Your Claim

Send in your completed pet health insurance claim form with the original or a copy of your receipt. Keep a copy of both for your records.
Step 7

Get Your Reimbursement

Eligible completed claims are paid as quickly as possible. Once your annual deductible is met, you will begin receiving reimbursement for 80% of eligible costs.